Shipping & Return Policy

Clear, simple, and customer-friendly. We want your shopping experience at Elecro Heaven to be completely worry-free.

We proudly offer reliable nationwide shipping across Pakistan.

Order Processing: All orders are processed within 1 to 2 business days.
Delivery Time: Standard delivery takes 3 to 7 working days, depending on your city.
Cash on Delivery (COD): Yes, COD is available for most locations nationwide.
Shipping Charges: Standard shipping rates apply based on order weight and destination, calculated at checkout.

We offer a hassle-free 7-day return policy. If 7 days have passed since your delivery, we cannot offer you a return or exchange.

The product must be absolutely unused and in the exact same condition that you received it.
It must be securely packed in the original manufacturer packaging.
To initiate a return, contact our support team via WhatsApp or Email with your order ID.

Received something faulty? We've got you covered.

We only replace items if they arrive damaged or have a manufacturing defect.
Proof Required: You must provide a clear unboxing video or images highlighting the defect to our WhatsApp support.
Once our team reviews and approves the proof, a replacement of the exact same item will be dispatched.

For hygiene and quality assurance, certain items cannot be returned:

Any item that has been used, altered, or damaged by the customer.
Items missing their original accessories or packaging.
Products bought during clearance sales or special discount events (unless defective upon arrival).

We process everything as quickly as possible once we receive your return at our Karkhano Market facility.

After inspection and approval, please allow 3 to 7 working days for processing.
Refunds will be issued via Bank Transfer, JazzCash, EasyPaisa, or Store Credit, depending on your preference and original payment method.