Return & Replacement Policy

We offer a customizable 7-day return policy. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

• The product must be unused and in the same condition that you received it.
• It must also be in the original packaging with all seals intact.
• A receipt or proof of purchase is required.

We only replace items if they are strictly damaged or defective upon arrival.

• You must notify us within 24 hours of delivery.
• Clear unboxing video and image proof of the defect is strictly required.
• Once verified, we will arrange a direct replacement for the exact same model.

Several types of goods are exempt from being returned:

• Products that have been used, altered, or assembled.
• Items damaged due to customer misuse or negligence.
• Clearance or final sale items (unless defective).
• Items missing original accessories or packaging.

Once your return is received and inspected, we will send you an email/message to notify you of the approval or rejection of your refund/replacement.

• Standard processing takes 3 to 7 working days after approval.
• Refunds will be processed via your original method of payment or store credit.

• Defective Items: If the item is defective, Elecro Heaven will cover the return shipping costs.
• Change of Mind: If you are returning an item for personal reasons, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.