Frequently Asked Questions

Standard delivery across Pakistan takes 3 to 7 working days depending on your location. Orders are processed within 1-2 business days.

Yes, we offer Cash on Delivery (COD) services for most locations nationwide. You can select this option at checkout.

Once your order is dispatched, you will receive a tracking number via SMS or Email. You can use that number to track your package on the courier's website.

We offer a 7-day return policy. Items must be completely unused and in their original packaging. Please check our dedicated Return Policy page for full details.

If you receive a damaged or defective item, please contact us on WhatsApp with an unboxing video and images within 24 hours of delivery. Once verified, we will arrange a replacement.

Yes, used items, items damaged by customer misuse, missing original accessories, and final sale clearance items cannot be returned.

We accept Bank Transfers, EasyPaisa, JazzCash, and Cash on Delivery (COD).

Yes, all products sold at Elecro Heaven are 100% authentic and sourced directly from reputable manufacturers and distributors.

Warranty policies vary by brand and product type. Please check the specific product description page for detailed warranty information.

You can reach us via WhatsApp at +92 307 0783002 or email us at support@elecroheaven.com. You can also visit our physical store in Peshawar.

We strive to respond to all inquiries within minutes on WhatsApp during business hours. Email inquiries are generally answered within 24 hours.